FAQs
Frequently Asked Questions (FAQs)
Yes — whether you are buying a single item or bulk quantities, we can cater to both retail customers and contractors/businesses.
Yes — if a product is not currently listed, contact us with your request and we’ll check availability or source it for you.
Yes — items listed can be bought online with delivery, or you can visit our physical store in Nairobi to buy directly.
Yes — we stock a range of safety gear including gloves, helmets, protective clothing, etc., for industrial, construction, and home-DIY use.
We work with trusted brands known for quality and durability in hardware, tools, sanitary ware, electrical and plumbing supplies.
Ordering, delivery & logistics
Yes — we deliver nationwide. For orders outside Nairobi, shipping and delivery charges may vary depending on location.
You can use the website’s search and category filters — or contact us directly to check if a particular item is in stock.
We accept cash, mobile money (MPesa), bank transfer, and other common payment methods (if applicable).
Yes — for some orders we allow payment on delivery (cash or mobile money), depending on your location and order size.
Delivery time depends on your location and stock availability. For Nairobi and nearby areas, we aim for fastest possible delivery; for farther counties, delivery may take longer.
If you contact us as soon as possible after placing the order, we’ll do our best to update the delivery address.
Returns, exchanges & customer care
We accept returns or exchanges for damaged or faulty items. Items must be unused and in original packaging — contact us within a set period to initiate return.
Contact our customer support via phone or email with your order number, and we’ll guide you through the return/refund process.
Yes — we can notify you when the item is back in stock if you leave your contact information.
Product & usage support
Yes — our staff can advise you on appropriate products for your project, whether it’s plumbing, painting, electrical work or general DIY. Providing such advice is important for hardware stores.
While we don’t perform installations ourselves, we can recommend trusted contractors or installers in Nairobi upon request.
For products under warranty (depending on brand/manufacturer), we honour warranty claims — please keep your receipt and packaging.
Yes — we support bulk orders for contractors or project-based purchases. Contact us for a quotation.
You can reach us via the contact form on the website, by phone, or through our social media channels (links provided on site) for any inquiries, support or order-related questions.
Build with Confidence. Offering reliable tools and materials, Ngong Hill Merchants is committed to supporting your projects with excellence and integrity.
Useful Links
Categories
Copyright © 2025 Ngong Hills Merchants Powered By Twinfusion.