Terms and Conditions

Welcome to Ngong Hills Merchants. By accessing or using our website and services, you agree to comply with the following Terms and Conditions. Please read carefully before making any purchases or using our platform.

These terms are designed to be consistent with our Refunds and Returns Policy and Privacy Policy to ensure a seamless and secure shopping experience.

1. Use of the Website

• You must be at least 18 years old or have legal consent to use this site.

• Accessing our website indicates your acceptance of these terms.

• You agree not to misuse our platform, including posting illegal or offensive content.

2. Account Registration

• Customers must create an account to complete purchases.

• Provide accurate, complete, and up-to-date information during registration.

• Keep your login credentials secure; you are responsible for all activity under your account.

• For account assistance, visit our Customer Support Page.

3. Orders and Payment

• Orders are confirmed once payment is successfully processed.

• Prices are displayed in Kenyan Shillings (KES) and include applicable taxes where noted.

• Payment methods: bank transfer, mobile money, and online card payments.

• We reserve the right to refuse or cancel orders in case of errors or fraudulent activity.

• Checkout pages will clearly link to these terms for transparency.

4. Delivery and Shipping

• Delivery timelines are estimates and may vary based on location and product availability.

• Customers are responsible for providing accurate delivery information.

• For return shipping or exchanges, please follow our Refunds and Returns Policy.

5. Product Descriptions

• We make every effort to display accurate product information, including images, sizes, and specifications.

• Slight variations may occur due to manufacturing or display differences.

• Refer to each product page for specific return or warranty information.

6. Intellectual Property

• All content, logos, and images on this website are the property of Ngong Hills Merchants.

• You may not reproduce, distribute, or use any content without prior written permission.

7. Limitation of Liability

• Ngong Hills Merchants is not liable for indirect, incidental, or consequential damages resulting from your use of the website.

• Liability for defective products is governed by our Refunds and Returns Policy.

8. Privacy and Data Protection

• Your personal data is handled according to our Privacy Policy.

• By using this website, you consent to the collection and use of your information as described.

9. Modifications to Terms

• We may update these terms periodically to reflect changes in law, service, or business practices.

• Continued use of the website constitutes acceptance of any updated terms.

10. Governing Law

• These terms are governed by the laws of Kenya.

• Any disputes arising will be subject to the exclusive jurisdiction of Kenyan courts.

Mobile-Friendly & Readability Features

• Short paragraphs and bullet points for quick scanning.

• Clear section headings for mobile navigation.

• Internal links to checkout, account, support, refund, and privacy pages for user convenience.

“By proceeding with checkout, you agree to our Terms and Conditions and Refunds and Returns Policy. Need help? Contact our support team.”